Terms & Conditions
Effective Date: June 2026
Welcome to Valina’s Food. These Terms & Conditions govern your use of our website and the purchase of products and services from us.
By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
About Us
Valina’s Food
Unit 2, Momentum Business Park
Blackburn
BB1 2NF
United Kingdom
Email: support@valinasfood.co.uk
Telephone: 0808 188 9029
Website Use
By using our website, you agree:
- To use the website lawfully
- Not to misuse or interfere with website functionality
- Not to attempt unauthorised access to our systems
- To provide accurate information when placing orders
We reserve the right to refuse access to our website where misuse is suspected.
Products & Services
Valina’s Food supplies:
- African Dry Foods
- Frozen Foods
- Ready Meals
- Ready Ingredient Kits
- Catering Services
- Bulk Orders
- Wholesale Supply
All products are subject to availability.
We reserve the right to discontinue products or modify product specifications without prior notice.
Product Information
We make every effort to ensure product descriptions, images, ingredients and pricing are accurate.
However:
- Product packaging may vary
- Product images are for illustration purposes only
- Ingredients and specifications may occasionally change
Customers should always check product labels before consumption.
Pricing
All prices displayed on our website are in Pounds Sterling (£).
Prices may change without notice.
The price applicable to your order will be the price displayed at the time of purchase.
Orders
When placing an order:
- You confirm that all information provided is accurate.
- You confirm that you are authorised to use the selected payment method.
- You agree to pay all applicable charges.
Orders are subject to acceptance and availability.
We reserve the right to decline or cancel orders where necessary.
Payments
We accept approved payment methods available at checkout, including:
- Debit Cards
- Credit Cards
- Apple Pay
- Google Pay
- PayPal
- Klarna
- Clearpay
Payment must be successfully authorised before orders are processed.
Delivery
We deliver throughout the United Kingdom.
Delivery times are estimates only and may vary due to:
- Weather conditions
- Courier delays
- Product availability
- Peak demand periods
We are not responsible for delays caused by third-party delivery providers.
Frozen & Perishable Products
Customers are responsible for ensuring someone is available to receive frozen or temperature-sensitive products.
Upon delivery:
- Inspect products immediately
- Store products appropriately
- Follow storage instructions provided
Valina’s Food cannot accept responsibility for products incorrectly stored after delivery.
Catering Services
Catering bookings may require:
- Advance notice
- Deposits
- Written confirmation
Specific catering terms may apply depending on event size and requirements.
Cancellation terms will be communicated during the booking process.
Wholesale & Reseller Accounts
Wholesale pricing and trade accounts are available to approved business customers.
We reserve the right to:
- Approve or reject applications
- Modify trade pricing
- Suspend accounts where terms are breached
Returns & Refunds
Due to food safety regulations, certain food products may not be eligible for return.
Refunds and replacements may be offered where:
- Products arrive damaged
- Incorrect products are supplied
- Products are defective
Please refer to our Refund & Returns Policy for full details.
Allergies & Food Information
While we take care to provide accurate information, customers remain responsible for checking ingredients and allergen information before consumption.
Products may be prepared, packed or stored in facilities that handle:
- Nuts
- Milk
- Fish
- Shellfish
- Sesame
- Gluten
- Soy
- Eggs
Customers with allergies should contact us before placing an order if further clarification is required.
Limitation Of Liability
To the maximum extent permitted by law, Valina’s Food shall not be liable for:
- Indirect losses
- Consequential losses
- Loss of profits
- Business interruption
- Delays caused by third parties
Nothing in these Terms excludes liability where exclusion is prohibited by law.
Intellectual Property
All website content including:
- Text
- Images
- Logos
- Graphics
- Product
- Descriptions
- Branding
remains the property of Valina’s Food unless otherwise stated.
Unauthorised reproduction or use is prohibited.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you agree to our data processing practices as described within that policy.
Changes To These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes will become effective upon publication on our website.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have questions regarding these Terms & Conditions, please contact:
Valina’s Food
Unit 2, Momentum Business Park
Blackburn
BB1 2NF
United Kingdom
📧 support@valinasfood.co.uk
📞 0808 188 9029
Thank you for choosing Valina’s Food. We look forward to serving you with premium African groceries, ready meals, ingredient kits and catering services.