Privacy Policy
Effective Date: June 2026
Valina’s Food (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your
personal information when you visit our website, place an order, contact us or use our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
Who We Are
Valina’s Food
Unit 2, Momentum Business Park
Blackburn
BB1 2NF
United Kingdom
Email: support@valinasfood.co.uk
Telephone: 0808 188 9029
Information We Collect
We may collect and process the following information:
Personal Information
- Full Name
- Billing Address
- Delivery Address
- Email Address
- Telephone Number
Account Information
- Username
- Password
- Order History
- Saved Addresses
Payment Information
Payments are processed securely through approved payment providers. We do not store full payment card details on our servers.
Technical Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Provide customer support
- Manage your account
- Process payments
- Improve our website and services
- Send order confirmations and updates
- Respond to enquiries
- Comply with legal obligations
Marketing Communications
With your consent, we may send:
- Special Offers
- Promotions
- Product Updates
- Newsletters
- New Product Launches
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Sharing Your Information
We may share information with trusted third parties where necessary, including:
Payment Providers
To process secure payments.
Delivery Companies
To deliver your orders.
IT Service Providers
To maintain and improve our website and systems.
Legal Authorities
Where required by law.
We never sell your personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Our website uses secure encryption technologies and secure payment gateways to help protect your information.
Cookies
Our website uses cookies to improve user experience and website performance.
Cookies may be used to:
- Remember your preferences
- Improve website functionality
- Analyse website traffic
- Personalise content and promotions
You can manage cookie preferences through your browser settings.
Please also refer to our Cookie Policy for further information.
How Long We Keep Your Data
We only retain personal information for as long as necessary to:
- Fulfil orders
- Meet legal obligations
- Resolve disputes
- Maintain business records
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR and Data Protection legislation, you have the right to:
Access
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information where applicable.
Restriction
Request limitation of certain processing activities.
Objection
Object to certain uses of your personal information.
Data Portability
Request transfer of your information to another provider where applicable.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, business practices or website functionality.
Any updates will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Valina’s Food
Unit 2, Momentum Business Park
Blackburn
BB1 2NF
United Kingdom
📧 support@valinasfood.co.uk
📞 0808 188 9029
We are committed to protecting your privacy and ensuring your personal information is handled responsibly and securely.