contact us
Whether you have a question about an order, need assistance with a product, want to discuss catering services, or are interested in becoming a reseller, our team is here to help. At Valina’s Food, we are committed to providing exceptional customer service alongside premium African food products and reliable nationwide delivery
Built For Every Kind Of Food Business
customer support
For general enquiries, product information, delivery updates and order assistance, please contact our friendly customer support team.
- support@valinasfood.co.uk
- 0808 188 9029
Wholesale & Reseller Enquiries
Interested in becoming a reseller, placing bulk orders or opening a wholesale account? Our business team would be delighted to discuss partnership opportunities and trade pricing.
- support@valinasfood.co.uk
- 0808 188 9029
Catering Enquiries
Planning a wedding, birthday celebration, corporate event or family gathering? Speak to our catering team for personalised menus and quotations.
- support@valinasfood.co.uk
- 0808 188 9029
Have A Question Or Need Support?
Complete our contact form and a member of our team will respond as soon as possible.
visit us
Valina's Food
Unit 2, Momentum Business Park
Blackburn
BB1 2NF
United Kingdom
Business Hours
- Monday – Friday 9:00am – 6:00pm
- Saturday 9:00am – 4:00pm
- Sunday Closed
Frequently Asked Questions (FAQ)
We’re Here To Help
How do I place an order?
Simply browse our products, add your chosen items to your basket and proceed to checkout. Follow the payment instructions to complete your order securely.
Do I need an account to place an order?
No. You can checkout as a guest. However, creating an account allows you to track orders, save addresses and view your order history.
What payment methods do you accept?
We accept:
Debit Cards, Credit Cards, Apple Pay, Google Pay, PayPal, Klarna, Clearpay
Can I amend my order after it has been placed?
Please contact us as soon as possible. We will do our best to assist if your order has not yet been processed or dispatched.
Do you deliver across the UK?
Yes. We provide nationwide delivery throughout the United Kingdom.
How long does delivery take?
Delivery times vary depending on your location and the products ordered. Estimated delivery times will be provided during checkout.
Do you deliver frozen foods?
Yes. Frozen products are packaged using suitable temperature-controlled packaging to help maintain product quality during transit.
Can I track my order?
Yes. Tracking information will be provided where applicable once your order has been dispatched.
Do you offer collection?
Collection options may be available for selected orders. Please contact us for further information.
Are your products authentic African foods?
Absolutely. We carefully source quality ingredients and products that celebrate the rich flavours and traditions of African cuisine.
Do your ready meals require cooking?
Most ready meals simply require heating according to the instructions provided on the packaging.
What are Ready Ingredient Kits?
Our Ready Ingredient Kits contain carefully selected ingredients that help customers prepare authentic African dishes without the hassle of sourcing multiple products separately.
Are nutritional and allergen details available?
Yes. Product pages include ingredient information, nutritional details and allergen guidance where applicable.
What events do you cater for?
We cater for:
Weddings, Birthdays, Corporate Events, Church Events, Family Gatherings, Cultural Celebrations, Community Events
How far in advance should I book catering?
We recommend booking as early as possible to secure your preferred date, particularly during busy periods.
Can you create customised catering packages?
Yes. We can tailor catering menus and packages to suit your event requirements and guest numbers.
Who can apply for a wholesale account?
We welcome applications from:
African Food Stores, Supermarkets, Restaurants, Caterers, Retailers, Food Distributors, Online Stores
How do I become a reseller?
Visit our Become a Reseller page and complete the application form. A member of our team will review your enquiry and contact you.
Do you offer bulk discounts?
Yes. Discounts may be available depending on product type and order volume.
What should I do if my order arrives damaged?
Please contact us as soon as possible with photographs of the damaged items and your order details. We will investigate and assist accordingly.
Can I return frozen food products?
Due to food safety requirements, certain food products may not be eligible for return unless they arrive damaged, defective or incorrect.
Please refer to our Refund & Returns Policy for full details.
What if I receive the wrong item?
Contact our customer support team immediately and we will work to resolve the issue as quickly as possible.
Your trusted destination for premium African frozen ready meals, ready ingredient kits, catering services and wholesale food supplies, bringing the taste of home to your table, delivered across the UK.
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GET IN TOUCH
Valina’s Food
Unit 2, Momentum Business Park
Blackburn, BB1 2NF
United Kingdom